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WellnessOne Corporation
3960 Howard Hughes Parkway, 5th Floor
Las Vegas, NV 89109
Phone: 702-990-3959
Shipping & Returns
Please read the following terms and conditions for "SHIPPING & RETURNS" closely before ordering from WellnessOne. By accessing, browsing and using this Site and the hardware it's hosted on, you (Visitor) acknowledge that you have read, understood, and agree to comply with these Terms and Conditions of Use.
PDF File's are available for download from My Account once payment has been processed. The file link for the download is good for 7 days as of purchase and you are allowed to download the file up to 3 times.
Shipping Methods
UPS
SHIPPING INFORMATION
WellnessOne ships almost entirely via United Parcel Service (UPS), however Federal Express (Fed Ex) may be substituted. For large orders Trucking companies may be utilized at the discretion of WellnessOne. Under normal circumstances, most orders ship out within 24-72 hours. However, due to large order volumes, weather conditions or circumstances beyond our control, we will ship your order out as soon as possible.
All shipments are insured for the full cost of the goods value. The majority of items we sell include free shipping and insurance. The products that are charged for shipping will include insurance for no additional charge.
Transit damage is the responsibility of the carrier and must be reported immediately to the carrier's representative. Photographic evidence always helps in any claim.
Shipping Methods.
WellnessOne offers the following methods of shipment:
UPS GROUND - UPS Ground reaches every address throughout the 48 contiguous states. Typical transit times vary from 3-7 business days. Not Available for shipments outside of the 48 contiguous states.
UPS 3 Day Select - UPS 3 Day Select guarantees delivery within three business days to and from every address in the 48 contiguous states. Not Available for shipments outside of the 48 contiguous states.
UPS 2ND DAY AIR - UPS 2nd Day Air provides guaranteed on-time delivery to every address throughout the United States (excluding intra-Alaska shipments) and Puerto Rico by the end of the second business day. Please contact a Sales Representative for product availability prior to placing your order. Not all products and or destinations can utilize priority shipping.
UPS 2ND DAY AIR AM - UPS 2nd Day Air A.M. service is available for delivery to metropolitan commercial addresses where UPS Next Day AirÆ delivery is committed by 10:30 a.m. This service is not available to destinations where UPS Next Day Air delivery is committed by noon or end of day. Please contact a Sales Representative for product availability prior to placing your order. Not all products and or destinations can utilize priority shipping.
UPS NEXT DAY AIR SAVER - UPS Next Day Air Saver guarantees delivery by 3:00 p.m. or 4:30 p.m. to commercial destinations where UPS Next Day Air delivery is committed by 10:30 a.m. or noon, respectively. Shipments to residential locations within the Next Day Air Saver area are delivered by end of day. This service is not available to destinations where UPS Next Day Air is committed for end of day or is not available. Please contact a Sales Representative for product availability prior to placing your order. Not all products and or destinations can utilize priority shipping.
UPS NEXT DAY AIR - UPS Next Day Air guarantees delivery by 10:30 a.m., noon, or end of day the next business day depending on destination (noon or 1:30 p.m. on Saturdays). For customers located in Hawaii, Inter-Island Air offers next-business-day service for priority shipments to all addresses in Hawaii. Please contact a Sales Representative for product availability prior to placing your order. Not all products and or destinations can utilize priority shipping.
UPS NEXT DAY AIR EARLY AM - UPS Next Day Air Early AM guarantees delivery on weekdays by 8:00 a.m. to major cities in the 48 contiguous states and by 8:30 a.m. to many other U.S. cities, including Anchorage, Alaska. Please contact a Sales Representative for product availability prior to placing your order. Not all products and or destinations can utilize priority shipping.
FedEx Ground - FedEx Ground is a great choice for consistent, reliable delivery of your packages to every US business address. Typical transit times vary from 1-5 business days, depending on distance from shipper to receipient. Delivery to Hawii and Alaska typically 3-7 business days.
FedEx Express Saver - Delivery to businesses by 4:30 p.m.; to residences by 7 p.m.
Delivery in 3 business days. Please contact a Sales Representative for product availability prior to placing your order. Not all products and or destinations can utilize priority shipping.
FedEx 2Day - Delivery to businesses by 4:30 p.m.; to residences by 7p.m.
Delivery in 2 business days to most areas. Please contact a Sales Representative for product availability prior to placing your order. Not all products and or destinations can utilize priority shipping.
FedEx Standard Overnight - Overnight delivery by 3 p.m. to most US addresses; by 4:30 to rural areas. Please contact a Sales Representative for product availability prior to placing your order. Not all products and or destinations can utilize priority shipping.
FedEx Priority Overnight - Overnight delivery by 10:30 a.m. to most US addresses; by noon or 4:30 p.m. in remote areas. Please contact a Sales Representative for product availability prior to placing your order. Not all products and or destinations can utilize priority shipping.
FedEx First Overnight - Overnight delivery to major markets by 8:00 or 8:30 a.m., depending on destination ZIP code. Please contact a Sales Representative for product availability prior to placing your order. Not all products and or destinations can utilize priority shipping.
Note: All priority orders (1-3 day delivery) must be placed by 12:00 PM EST (9:00 AM PST) to ship out on that day. Please contact a Sales Representative for product availability prior to placing your order. Not all products and or destinations can utilize priority shipping. FedEx will not ship to P.O. Boxes or APO boxes.
Export Administration Regulations (EAR).
All orders placed with WellnessOne are subject to United States (U.S.) export control laws. Specifically, the Export Administration Regulations (EAR) prohibits dealing with certain denied parties and end-users that may be involved in conventional weapons and weapons of mass destruction - chemical, biological, nuclear weapons, or missile technology.
The EAR sets forth General Prohibitions that are applicable to US technology and exports. The General Prohibitions concern export transactions that are prohibited by U.S. law and thus require a US export license. The prohibitions that may concern your sales activities are:
* End-users that are prohibited because they are on the: US Denied Persons List, US Specially Designated Nationals List, Entities List
* Countries under US embargo at this time are:(Cuba, Iran, Iraq, Libya, Sudan), and Angola (Unita). These countries are listed on the Internet under www.treas.gov/ofac/. Please note that this list of embargoed countries is constantly changing, so you will need to check it on a regular basis
* End-users that may be manufacturing weapons of mass destruction
* Diversions to illegal end-users that are involved in diversions to embargoed countries, parties involved in proliferation or to destinations that require a license.
Therefore, certain orders placed with WellnessOne may require a US export license. WellnessOne will not violate or participate in the violation of the US law by selling to these parties.
To comply with the EAR, WellnessOne needs to ensure that we do not sell to restricted parties through our dealers/distributors and or end-users. To accomplish this, we request that you provide necessary customer and end-user information on all orders, including full name, country, and type of facility so that we may screen the customer and/or end-user name. Failure to comply may cause your order to be delayed or canceled. We appreciate your cooperation in furnishing this information.
Drop Shipping.
To expedite shipping, sometimes it is necessary to ship products directly from the manufacturer or our distributors to our customers. We call this type of shipping "drop shipping". Unfortunately, we currently do not provide any online tracking for drop shipped package. Customer needs to call us if a tracking becomes necessary. WellnessOne does not charge additional shipping charges to customer's orders because of the change in shipping distance as a result of the drop shipping.
Product Damaged in Transit.
If the packaging appears damaged on the outside, please refuse to accept the package(s) from the shipper; or please make sure that when you sign the shippers proof-of-delivery slip that you include a note stating that the package is/appears damaged. If you do accept a damaged shipment, please inform us immediately. We do expect you to deal with the carrier in that case. If you prefer for us to deal with the carrier, we must know within two days of your receipt of the product that it was damaged. Please open all boxes immediately and check for contents and damage. We must know within 2 days upon your receiving products of any damage/problems. In order to serve you better we request that you also inspect all of your products for obvious defects/blemishes within 2 days of receiving them. Also, if there was any internal (non-visible) damage, this should be reported to the carrier (or to us) within two days of receiving the product.
Wrong Products Received.
In the rare event that you received a product different than what was ordered (all orders are double check prior to shipping) we must be contacted within 2 business days from the receipt of the shipment. If we made a mistake/error in shipping and we are contacted within the specified time, you will be issued a Return Authorization Number (RA) and instructions on how and where to return the product. WellnessOne will be responsible for freight both ways, and will ship you the correct product. See Product Return Section.
Refused Shipment
Refused shipments are subject to a 25% restocking fee plus return freight, unless prior notification or instructions from EyeTechDigital were given to refuse shippment. If a customer wishes to cancel an order (provided it is not a special order product), it is the responsibility of the customer to cancel the order prior to the product being shipped. If a customer cancels an order after product has been shipped, the refused shipment or return will be subject to a 25% restocking fee plus return freight.
PRODUCT RETURN INFORMATION
Products damaged in shipping must be reported within 2 business days of date of delivery. Please visit our Damaged in Transit section for further information.
Please keep all original packaging! We will only accept a return if returned in original boxes that you received it in. All products, except software, may be returned for a refund or exchange within 15 days from date of delivery (the products must be brand new, in perfect condition, a perfect box and never used, with all manufacturers included accessories). Please contact us via e-mail for a return authorization number, please include your original order number and invoice number with all correspondence. You will be given a Return Authorization Number and instructions on how and where to ship. No unauthorized returns will be accepted. A return authorization number will be issued by WellnessOne and must accompany all returns. Items returned for credit will be rejected if no authorization number has been issued or freight has not been prepaid. Items returned for restocking are subject to a minimum 20% restocking fee. Return Authorizations are valid for 10 days from the date issued. All products returned must be in original packaging, and include all reference materials included in the original package.
Special Order items (wireless items, special lenses, etc...) may not be returned, refunded or exchanged. Please contact a sales representative if you have questions.
All returned merchandise must be in original carton and packing material with . Missing accessories will result in a reduced credit amount by the actual replacement cost of those items. Original merchandise box must not be defaced or altered in any way. Merchandise initially shipped double-boxed must be returned to WellnessOne in like fashion. We reserve the right to refuse any package that does not comply with our Return Policy.
Defective Products:
Any product which proves to be defective within fifteen days of delivery may be credited or exchanged for a replacement of the same model. Simply contact us via e-mail, fax 888-236-6250 or call us at 888-236-6250 for a return authorization number, please include your original order number and invoice number with all correspondence. Products initially returned as defective, whose defect cannot be verified, will incur a minimum 20% restocking charge as well as a freight charge for replacement shipment. No returned merchandise will be accepted without a valid return authorization number visibly marked on the package and the shipping label.
WellnessOne, at our discretion, will repair or replace without charge to the customer any merchandise proven defective in material or workmanship for the period of the manufacture warranty. Complete terms of the written warranty are set forth on the warranty cards packed with the product and are available for the customer's examination prior to purchase by requesting them via e-mail.
When returned merchandise is found to be defective and out of warranty, the customer will be notified in a timely manner with the estimated cost of repairs. Customer must authorize/acknowledgment of the estimated cost of within 10 days of notification. In the absence of such acknowledgement, WellnessOne reserves the right to dispose of all defective merchandise.
All returned merchandise must be in original carton and packing material with . Missing accessories will result in a reduced credit amount by the actual replacement cost of those items. Original merchandise box must not be defaced or altered in any way. Merchandise initially shipped double-boxed must be returned to WellnessOne in like fashion. We reserve the right to refuse any package that does not comply with our Return Policy.
PRODUCT INFORMATION/SPECIFICATIONS
Product information is furnished by product manufactures and is believed to be accurate. However, no responsibility is assumed by WellnessOne for its use. Product specifications and availability are subject to change without notice. ManufacturerÃs specifications may be approximate, and we hold no responsibility for errors or inaccuracy of specifications. Any delivery indication furnished represents only the best estimate of time required to make shipment. WellnessOne shall not incur any liability, consequential or otherwise, due to any delay or failure to deliver for any reason. Prices and availability are subject to change without notice. Although we try to assure accuracy, WellnessOne cannot be responsible for typographic errors.
Feel free to email us at: info@wellnessone.net
